Policies - Redbird Hand Trucks

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"Great customer service when I needed help finding the right parts for my Wesco hand truck."

Bruce H.

Knoxville, TN

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Redbird Material Handling's Satisfaction Guarantee

30 Day Hassle Free Return Guarantee

Your satisfaction is our #1 priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price less restocking fees and shipping/handling charges to and from our facility. Restocking fees are 20%. Please call us first as this will ensure that you receive the proper exchange or credit for your return.

Please email us immediately concerning any problems with your order. Damaged shipments must be reported within 3 days of receipt of items at info@redbirdhandtrucks.com.

Quality Products at Great Prices

We do our best to ensure that our prices are the best that you can find except for clearance or closeout items, auction websites, membership clubs, private sales and non-retail - our of stock or back ordered items are not eligible. We constantly check our prices to verify that you are getting the best value. If you are comparing our prices with other online retailers, please make sure you are checking the total price (the cost of the item, shipping costs, and sales tax) and order processing time. If you do find a lower price than ours, let us know and we'll attempt to match it at the time of purchase. We are committed to bringing you the best value, service and quality products at great pricing.